Política de reembolso
Last updated: July 17, 2026
We want you to be satisfied with your SKYFIRE purchase. This Refund Policy explains the requirements and process for returning an eligible unopened product purchased directly from skyfireglobal.com.
If your product has a quality defect, please review our Warranty Policy. Returns and refunds are separate from warranty replacement and repair coverage.
Return window: An eligible unopened product may be returned within 7 calendar days after delivery. Contact SKYFIRE and obtain return authorization before sending the product.
1. 7-Day Unopened Return Eligibility
A return is eligible only when all of the following requirements are met:
- The return request is submitted within 7 calendar days after the carrier marks the order as delivered.
- The product is new, unopened, unused, and has all original seals intact.
- The original packaging, accessories, manuals, and any promotional items are complete and undamaged.
- Valid proof of purchase from skyfireglobal.com, including the order number, is provided.
- SKYFIRE provides return authorization before the product is shipped back.
A product that has been opened, used, damaged after delivery, or returned incomplete does not qualify under this unopened-return policy.
2. How to Request a Return
Email support@skyfireglobal.com or use our Contact Us page. Include:
- Your order number and the product name
- The delivery date
- The reason for the return
- Clear photos showing the unopened product, original seals, packaging, and included items
Do not send a product before receiving authorization. After reviewing the request, SKYFIRE will provide the correct return address and return instructions. Unauthorized returns may be refused or delayed.
3. Return Shipping and Costs
- For an eligible unopened return, the customer is responsible for return shipping costs.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service and retaining the shipping receipt until the refund is completed.
- The customer is responsible for the return package until it is delivered to the return address provided by SKYFIRE.
These customer-paid shipping terms do not apply when SKYFIRE shipped an incorrect product or confirms a non-user-caused quality defect. Applicable shipping support for a quality defect is handled under the Warranty Policy.
4. Inspection and Refund Processing
After the returned product is delivered, SKYFIRE will inspect it to confirm that it meets the eligibility requirements above. If the return is approved, the eligible refund will be issued to the original payment method within 5 business days after the inspection is completed.
Depending on the bank or payment provider, it may take an additional 5–10 business days for the refund to appear in the customer’s account. Original shipping charges are not included in the refund, except when SKYFIRE shipped an incorrect product or confirms a non-user-caused quality defect.
5. Incorrect, Damaged, or Defective Products
If you received the wrong product or the shipment arrived damaged, contact SKYFIRE support before using or returning the product. Include your order number and clear photos of the product, packaging, and shipping label.
If a product has a confirmed, non-user-caused quality defect within 30 calendar days after delivery, it may qualify for a free replacement under the Warranty Policy.
6. Purchases From Other Retailers
This Refund Policy applies only to products purchased directly from skyfireglobal.com. If you purchased a SKYFIRE product from Amazon, another marketplace, an authorized retailer, or a distributor, the return and refund policy of that original seller applies. Please contact that seller directly.
Nothing in this Refund Policy limits any rights that cannot be limited or excluded under applicable law.