Warranty Policy
Last updated: July 16, 2026
This One-Year Limited Warranty explains the coverage available for eligible SKYFIRE main units with a confirmed, non-user-caused quality defect.
Looking for an unopened return or refund? Please review our Refund Policy. Return and refund terms are separate from this Limited Warranty.
Quality Replacement
Within 30 Days
Free replacement for a confirmed, non-user-caused quality defect.
Limited Repair Coverage
Day 31–1 Year
Eligible repair costs are covered for the main unit.
Out-of-Warranty Support
After 1 Year
Repair, replacement-part, and shipping costs are paid by the customer.
Before sending a product: Contact SKYFIRE support and wait for warranty authorization. Do not ship a product until you receive the correct service address and instructions.
1. Warranty Scope
This Limited Warranty applies to eligible new SKYFIRE main units purchased from the SKYFIRE official store or an authorized seller and accompanied by valid proof of purchase.
The coverage period begins on the date the product is delivered. Coverage applies only to a confirmed defect in materials, workmanship, or the normal operation of the covered main unit. Separate terms may apply to batteries, chargers, accessories, consumable items, and promotional products.
2. Within 30 Days
If the covered product has a confirmed, non-user-caused quality defect within 30 calendar days after delivery, SKYFIRE will provide a free replacement.
SKYFIRE may request photos, video, troubleshooting information, or the return of the original product before approving a replacement. After approval, the support team will confirm whether the original unit must be returned and provide the applicable replacement instructions.
Do not return a product until SKYFIRE provides written authorization and the correct return instructions.
3. From Day 31 Through 1 Year
If the main unit has a confirmed, non-user-caused quality defect, the customer is responsible for one-way shipping and SkyFire covers eligible repair costs.
4. After 1 Year
All costs (repairs, replacement parts, shipping) are the responsibility of the customer.
Out-of-warranty service is subject to inspection, parts availability, and the customer’s approval of any quoted costs before service begins.
5. What Is and Is Not Covered
Covered
- Manufacturing defects under normal use
- Failure of covered core components under normal use
- Material or workmanship defects
- A covered main unit that does not operate as described because of a confirmed quality defect
Not Covered
- Damage caused by misuse, accidents, drops, impacts, or crushing
- Water damage beyond the product’s stated IP rating
- Damage caused by incompatible batteries, chargers, or accessories
- Damage caused by unauthorized disassembly, modification, or repair
- Normal wear, cosmetic damage, or normal battery-capacity loss
- Lost or stolen products
Use of third-party parts or repair services does not by itself void this Limited Warranty. Coverage may be denied for a defect or damage caused by those parts or services.
6. How to Make a Warranty Claim
Email support@skyfireglobal.com and include:
- Your order number and purchase date
- The store or platform where the product was purchased
- The product model and a clear description of the issue
- Clear photos or a short video showing the issue
- Your current shipping address and contact information
SKYFIRE typically responds within 2 business days. Additional troubleshooting or evidence may be requested before replacement or repair is approved.
Do not ship a product without authorization. SKYFIRE will provide the correct service address and instructions after reviewing the claim.
7. Third-Party Purchases
For a return or refund, the policy of the original seller or marketplace applies. Please contact that seller first.
For a product quality issue, contact the original seller first. If the seller is unresponsive, contact SKYFIRE with valid proof of purchase so that we can review the available warranty options.
8. State-Law Rights
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Nothing in this Limited Warranty reduces any rights that cannot be limited or excluded under applicable law.
Need Warranty Support?
Contact SKYFIRE before sending a product.
Start a Warranty Claimsupport@skyfireglobal.com